Coasteering Newquay


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Terms and Conditions


If the water levels or weather conditions on the day of the activity are incompatible towards a safe adventure. Vertical Descents reserves the right to change the venue, to postpone or cancel any trip.

Vertical Descents accept bookings either verbally, by email or written letter.

Bookings are accepted when Vertical Descents receives your non-refundable deposit. Vertical Descents reserves the right to make exceptions to the above where instances dictate.

All cancellations must be advised in writing and signed by the person who originally made the booking with Vertical Descents. Cancellations are accepted as from the date Vertical Descents receives the written confirmation of cancellation.

Cancellations incur the following charges: – 1. Date of booking to 7 days prior to the trip taking place – client will lose their non-refundable deposit. 2. Within 7 days of the trip, taking place – client will be charged the full amount of the trip.

Final numbers of participants must be confirmed by telephone no later than 14 days prior to the trip. Failure to do this will result in the client being charged for the full amount of persons booked.

All invoices and outstanding balances must be paid on the date of the trip or no later than 7 days of the date of invoice. Vertical Descents charge all outstanding accounts at 2.5% interest for every seven days thereafter. VAT is charged at the standard rate on all invoices.

Vertical Descents reserve the right to make alterations to brochure details, and any other company documents, before and after any booking has been received and confirmed. Most of these changes will be minor and in most cases we will inform you at the earliest opportunity.

Even though Vertical Descents carries full Public Liability Insurance, it is strongly suggested that participants carry their own personal accident policy that covers them for the activity they are undertaking. This should include white-water rafting, surfing, coasteering, climbing, mountain biking and Canyoning. Personal accident policies are usually available from your own insurance broker.

ALL participants must be made aware by the person booking the trip that Canyoning, as well as other outdoor adventurous activities, carries a degree of risk. Even though Vertical Descents has tried to minimize these risks, there is still a chance that participants may fall into cold, turbulent water that is fast flowing. Participants will only be accepted on the understanding that they are aware of these risks and wish to participate of their own free will.

On signing the ‘Trip Reservation’ or Company paper, or receiving your trip confirmation, you agree to honour and abide by the terms and conditions laid down by Vertical Descents, and have made all the participants in your party aware of these terms and conditions.